Poor communication before, during and after the delivery. The staff is all sweet and kind people, but the operation is disorganised and it seems that they don’t talk with each other. It is not the first time we order a delivery from them, but this time it is even more chaotic. Our goods were damaged (it can happen), but then they have lost our replacement, and failed to contact us. If we do not chase them, then we get no information.
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