Bonne qualité des réponses aux questions posées et bon délai de réception de celles-ci.
Bon délai de livraison (mais je ne suis toujours pas convaincu par le coût des frais de livraison quasiment équivalent au coût de l’achat qui, de plus, était de très petite taille …).
I am writing to express my frustration and disappointment regarding the delivery of my order, which I have been unable to receive since May 25th.
Your customer service has not met the basic expectations necessary to resolve this issue, particularly in facilitating the delivery of the item to a DHL pickup point. Despite multiple attempts, the delivery has failed, and I have not been provided with adequate support to address this matter.
One significant problem seems to be the inability to update the delivery location. Allowing customers or senders to edit the delivery address and select a DHL pickup point could have prevented these repeated delivery failures. Additionally, it appears that the DHL system is altering the address I entered, resulting in confusion and the inability to locate the correct delivery point.
I urge you to address this situation promptly by:
1. Providing an option to modify the delivery address or select a DHL pickup point directly.
2. Ensuring that the delivery system retains and uses the correct address as provided by the customer.
I am writing to express my frustration and disappointment regarding the delivery of my order, which I have been unable to receive since May 25th.
Your customer service has not met the basic expectations necessary to resolve this issue, particularly in facilitating the delivery of the item to a DHL pickup point. Despite multiple attempts, the delivery has failed, and I have not been provided with adequate support to address this matter.
One significant problem seems to be the inability to update the delivery location. Allowing customers or senders to edit the delivery address and select a DHL pickup point could have prevented these repeated delivery failures. Additionally, it appears that the DHL system is altering the address I entered, resulting in confusion and the inability to locate the correct delivery point.
I urge you to address this situation promptly by:
1. Providing an option to modify the delivery address or select a DHL pickup point directly.
2. Ensuring that the delivery system retains and uses the correct address as provided by the customer.
Signaler un avis
Réponse de fatboy.com/be-fr
7 juin 2024
Thank you for your review.
We are very sorry to hear that your order is not to your satisfaction. Our logistics department is currently working hard to resolve this issue and we would be happy to keep you updated via email. Our apologies for the inconvenience!
23 mai 2024
Avis validé
Service après vente inexistant
J’ai acheté le Rock n Roll pour mettre sur ma terrasse.
La structure faisait des traces de rouille sur le sol. L’article a été échangé mais le problème est toujours là. Ce fauteuil ne convient pas pour l’extérieur.
J’ai renvoyé plusieurs mails au SAV mais aucune réponse de leur part hormis la réponse du robot.
Pour une marque aussi continue je ne comprends pas ce manque de professionnalisme.
Frais de port trop chers et si on commande plusieurs kits de réparation on paye encore plus cher de livraison !
Signaler un avis
Réponse de fatboy.com/be-fr
3 mai 2024
Nous vous remercions de votre réaction et comprenons votre commentaire. Nous avons depuis ajusté les frais de livraison pour les commandes multiples.
5 juin 2024
Avis validé
La commande n’est toujours pas reçue et aucune réponse du service client
Signaler un avis
Réponse de fatboy.com/be-fr
7 juin 2024
Merci pour vos commentaires. Nous sommes évidemment désolés que votre commande n'ait pas été livrée à temps. Nous vous avons contacté par e-mail hier et avons évidemment trouvé une solution appropriée ! :)